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KUBRA FAQ

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A New Customer Portal is Now Live

At Welsh Sanitation, we’re committed to serving you better every day. The new KUBRA customer portal is now live! The new portal is designed to enhance your experience and provide stronger privacy protection.

You will be directed to this portal from the Pay Online button on the Welsh Sanitation Website.  You can also access the portal directly at https://mycasellawelsh.idoxs.net. 

Welsh Sanitation truck using automated claw to pickup trash can

What Can You Expect?

Female customer service representative sitting at desk smiling

Improved User Experience

Our upgraded portal is intuitive and easy to use, giving you seamless access to account details, billing, and payment options.

Enhanced Privacy Protection

Your security matters to us. The new portal includes advanced features to safeguard your personal information.

More Control, Better Service

With streamlined functionality, managing your account has never been simpler.

What We Need From You & Things You Need To Know

  • There is no need for customers to update their credit card or bank account information.
  • Customers will need to change their password when initially signing in to KUBRA. No future password resets will be required.
  • SMS text services will not be activated upon initial go-live. This feature will be activated in the near future.
  • Scheduled Payments will not migrate to KUBRA. Any customers with scheduled payments will need to re-establish these in KUBRA.
  • The “Remember Me” functionality for credit card and bank account information will not migrate, although this functionality is available in KUBRA.
  • KUBRA allows you to select a preferred payment date.

Questions?

Thank you for trusting Welsh Sanitation to meet your waste management needs. We value your partnership and look forward to continuing to serve our community with care and innovation.

Have questions? Contact us directly at (845) 896-6000.